For your convenience, our most common customer questions are answered right here. North Pole

Q: Are the letters different from last year?

A: Absolutely! Santa writes a new letter every year!

Q: When are the letters delivered?

A: Santa mails letters at regular intervals through December but cannot guarantee the US Postal Service delivery date.  Santa will respond to ALL letters as orders are received!

Q: What if we are going out of town and we want to take the letters with us to our Christmas destination?

A: We recommend that you place your order by Dec. 8th.

Q:What if we want our letters to be mailed to our out of town Christmas destination?

A:We recommend placing your order by December 15th.

Q: Will Santa answer a child’s specific letter?

A: No, Santa is not able to answer specific letters, but his letters to your children are full of awesome information about life at the North Pole! They also include 9-12 personalizations specific to your children so they know Santa really is writing the letter to them!

Q: Can I pay for the letter online?

A: Santa is happy to take orders online. Click the Order Now button to complete an order.

Not finding what you want? Reach out directly through our Contact Us page.